Fulfillment Policy

Last updated: October 4, 2026

This Fulfillment Policy applies to purchases made through https://robestep.com, operated by Rob Estep, a brand of LMP 360 Media, LLC ("we," "us," or "our"). It is part of our Terms and Conditions.

1. Order Processing and Delivery

Our products are delivered digitally. No physical items are shipped.

Shortly after a successful payment, usually within five (5) minutes, you will receive by email:

• A payment receipt
• Access details for the product you purchased

Didn't get the email? If neither message arrives within 30 minutes, check your spam or junk folder first, then contact Support (Section 6).

Custom or done-for-you services performed under a separate proposal, invoice, or agreement are delivered on the timeline stated in that agreement.

2. System Requirements

You will need a current desktop or mobile web browser and a stable internet connection. Live sessions or workshops may use Zoom or a similar video platform, which is free to download.

3. 30-Day Satisfaction Guarantee

If a digital program does not meet your expectations, you may request a full refund within thirty (30) calendar days of the purchase date.

How to request a refund:

• Email ai@busyprosai.com with the subject line "Refund Request – [Order #]".
• Include the email address you used at checkout.
• Optionally, tell us briefly why the program wasn't a fit. Feedback helps us improve but is not required for approval.

We start approved refunds within two (2) U.S. business days. Refunds go back to your original payment method, and your card issuer or bank may take five to ten (5–10) business days to post the credit. Refund requests made more than 30 days after purchase cannot be honored.

Custom or done-for-you services are covered by the refund terms in their separate agreement, not by this guarantee.

4. Returns and Access

Because delivery is 100% digital, physical returns do not apply. If a refund is issued, your access to the product ends immediately.

5. Subscriptions and Cancellations

For any recurring plan, you may cancel at any time before your next billing date through your account dashboard or by emailing Support. Cancellation stops future charges, and access continues until the end of your current paid term. We do not provide partial refunds for unused time.

6. Customer Support

• Email: ai@busyprosai.com
• Hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. Arizona Time (MST)
• Business address: LMP 360 Media, LLC, 16747 W Cielo Grande Ave, Surprise, AZ 85387

Most inquiries receive a response within one (1) business day.

7. Legal and Export Compliance

We do not offer sales in jurisdictions subject to U.S. trade sanctions or export restrictions. Orders from restricted regions will be canceled and refunded.

8. Payment Security

Payments may be processed through Stripe, GoHighLevel (which sends card data to Stripe), or the checkout of the platform hosting the product. These processors meet PCI DSS requirements, and no card data is stored on our servers. Our entire checkout is served over HTTPS.

9. Policy Updates

We may update this policy to reflect changes in legal or operational requirements. The "Last updated" date shows the current version. Continuing to use our services after an update means you accept the revised policy.

10. Platform Disclaimer

This site is not part of the Facebook or Instagram websites or Meta Platforms, Inc., and is not endorsed by Meta in any way. Facebook and Instagram are trademarks of Meta Platforms, Inc.